FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, shipping, and services.
Orders & Quotes
How do I place an order? ▼
You can place an order directly through our website by adding items to your cart and checking out. For bulk orders or custom configurations,
contact us or
request a quote.
Do you offer bulk discounts? ▼
Yes, we offer volume discounts on bulk orders. Our tiered pricing is displayed on each product page. For larger quantities or custom pricing, please
request a quote.
How can I get a formal quote? ▼
You can
request a quote online or call us at
1-800-326-4403. Our team will respond within 24 hours with personalized pricing.
Do you accept Purchase Orders (POs)? ▼
Yes, we accept approved purchase orders from qualified businesses and institutions. Please
contact our sales team to set up credit terms.
Shipping & Delivery
What are your shipping lead times? ▼
Most in-stock items ship within 1-2 business days. Orders placed by 6 PM CST ship the same day. Custom or special-order items may require additional lead time.
Do you offer expedited shipping? ▼
Yes, we offer expedited shipping options including next-day and 2-day delivery. Please call 1-800-326-4403 to discuss your delivery timeline.
What is your shipping policy for large items? ▼
Large or heavy items such as pallet racking and shelving systems ship via motor freight. Our team will coordinate delivery scheduling with you.
View full shipping information.
Returns & Support
What is your return policy? ▼
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Some restrictions apply.
View our full return policy.
Do you provide installation services? ▼
Can you help design our warehouse layout? ▼