Frequently Asked Questions
Find answers to common questions about our products, shipping, and services.
Orders & Quotes
How do I place an order? ▼
You can place an order directly through our website by adding your desired items and quantities to your cart and proceeding to checkout. Once you enter your shipping information, the site will automatically calculate any applicable sales tax or exemption, and available freight shipping options. For bulk orders or custom configurations, please
contact us or
request a quote.
Do you offer bulk discounts? ▼
Yes, we offer volume discounts on bulk orders. Our tiered pricing is displayed on each product page. For larger quantities or custom pricing, please
request a quote.
How can I get a formal quote? ▼
You can
request a quote online or call us at
1-800-326-4403. Our team will respond within 24 hours with personalized pricing.
Do you accept Purchase Orders (POs)? ▼
Yes. We accept purchase orders for orders totaling $5,000 or more. A 50% deposit is required at the time the order is placed, with the remaining 50% balance due on Net 30 terms once the order has shipped. Please
contact our sales team if you have any questions or would like to place a PO.
Shipping & Delivery
What are your shipping lead times? ▼
Most in-stock items ship within 1-2 business days of order confirmation. Custom or special-order items may require additional lead time. We do not offer expedited or guaranteed delivery windows — transit times vary by carrier and destination.
Do you offer expedited shipping? ▼
Yes, we offer expedited shipping options. Please call 1-800-326-4403 to discuss your delivery timeline.
What is your shipping policy for large items? ▼
Smaller items ship via FedEx. Large or heavy items — such as pallet racking and shelving systems — ship via semi-truck freight (LTL) on a pallet. Each manufacturer ships through their own preferred freight carrier. Our team will coordinate delivery scheduling with you.
View full shipping information.
Returns & Support
What is your return policy? ▼
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Some restrictions apply.
View our full return policy.
Do you provide installation services? ▼
Can you help design our warehouse layout? ▼
