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FREE DELIVERY on orders over $299 1-800-326-4403

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FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our products, shipping, and services.

Orders & Quotes

How do I place an order?
You can place an order directly through our website by adding items to your cart and checking out. For bulk orders or custom configurations, contact us or request a quote.
Do you offer bulk discounts?
Yes, we offer volume discounts on bulk orders. Our tiered pricing is displayed on each product page. For larger quantities or custom pricing, please request a quote.
How can I get a formal quote?
You can request a quote online or call us at 1-800-326-4403. Our team will respond within 24 hours with personalized pricing.
Do you accept Purchase Orders (POs)?
Yes, we accept approved purchase orders from qualified businesses and institutions. Please contact our sales team to set up credit terms.

Shipping & Delivery

What are your shipping lead times?
Most in-stock items ship within 1-2 business days. Orders placed by 6 PM CST ship the same day. Custom or special-order items may require additional lead time.
Do you offer expedited shipping?
Yes, we offer expedited shipping options including next-day and 2-day delivery. Please call 1-800-326-4403 to discuss your delivery timeline.
What is your shipping policy for large items?
Large or heavy items such as pallet racking and shelving systems ship via motor freight. Our team will coordinate delivery scheduling with you. View full shipping information.

Returns & Support

What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Some restrictions apply. View our full return policy.
Do you provide installation services?
Yes, we offer professional installation for pallet racking, shelving systems, mezzanines, and conveyor systems. Learn more about our installation services.
Can you help design our warehouse layout?
Absolutely. Our certified engineers use advanced CAD software to design optimal warehouse layouts. Request a free design consultation.

Still have questions? Our team is available to help with your specific needs.

Call us at 1-800-326-4403 or email sales@mh-usa.com

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